Our best-in-the business Warranty Policy

Have you ever bought a stick at a (local) hockey shop and the stick broke just after a few uses? Did you return it to the shop just to learn that there is no warranty for such a defect or no warranty at all? We have all gone through the same process and we've all felt we deserve a better service for the (high) price we paid.

Dark times are over. We are going to service you the way we would have wanted to be serviced ourselves.

Lifetime Warranty for repair

We trust our ReFlex repair tecnology so much that we offer a life-time warranty for the repair .

31-day Unlimited Warranty for products

To make sure you get to enjoy our products for at least a decent period of time we decided to offer a 31-day unlimited warranty for our refurbished sticks and shafts in case of premature breakage due to undiscovered structural defects (or simply bad luck). We will replace the product with no extra costs associated.

100% Satisfaction Guarantee

We want you to be 100% satisfied our products and services. It's that simple. If by any reason you are not completely satisfied with our work, we will refund your order within 10 days of your purchase. That's right, we are giving you a 10 days period to check out our work without any risk!

Product Return/Change

In case you wish to return or change your ordered products, there are just two things you need to know:

  1. You may return your purchased products up to 10 days from the date you received them.
  2. You are responsible for shipping the products back to us and for costs associated with the shipment (and return shipment). Shipping and handling costs are non-refundable.

Warranty claims

When making a warranty claim, please follow these 2 simple steps:

  1. Send us an email to info@hockeyrepairshop.com with details of the order and photos of the (broken) purchased stick.
  2. Make sure the original Hockey Repair Shop sticker is present and visible on the stick.

We will answer and process your warranty claim as quick as possible. If a warranty claim is positively resolved, you will receive a replacement stick upon your choosing. 


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